Centralised Communication Software

Track every conversation and stay in control. With CQ’s centralised communication system, you can manage messages, emails, and action logs across leads, jobs, clients, and suppliers — all in one place.

One System for Every Conversation

CQ brings all your communication together — so nothing gets lost, forgotten, or siloed. Whether it's a message from a client, an email from a supplier, or an internal update on a job, everything is logged, stored, and linked to the right place.

No more digging through inboxes or asking your team what was said last week. With CQ, you have a complete communication trail across your entire business — helping you stay responsive, organised, and fully in control.

Real-Time Messaging for Your Whole Team

CQ’s built-in team chat keeps your entire workforce connected — whether they're in the office, on site, or on the move. Send direct messages or create group chats for teams, departments, or projects, all without needing a third-party app.

It’s fast, secure, and fully integrated into your system, so messages stay tied to your day-to-day operations. From quick updates to critical reminders, everything you need to keep your team aligned is right at your fingertips.

Track Every Conversation From the First Contact

With CQ, every lead has its own communication timeline — so you always know what’s been said, promised, or followed up. Log emails, calls, meetings, and notes directly on the lead profile, giving your team a full picture from day one.

Whether you’re nurturing long-term enquiries or responding to new ones, CQ keeps your lead communication organised, accountable, and easy to hand over between team members — no more missed follow-ups or lost details.

Stay On Top of Every Job Conversation

Each job in CQ has its own dedicated communication history — so nothing slips through the cracks. Log emails, calls, internal notes, site visits, and meetings, all in one place. Every interaction is tied directly to the job, giving your team instant context and a complete audit trail.

Whether you're coordinating with clients, contractors, or team members, you can see exactly what’s been said and when — keeping everyone aligned and accountable from start to finish.

Track Supplier Communication Across Every Job

CQ makes it easy to manage communication with suppliers — whether you're dealing with material deliveries, sub-contractors, or service providers. Log calls, emails, and notes directly within the supplier record, and see a full history of every interaction, including which jobs it relates to.

You can stay on top of queries, delivery updates, pricing conversations, and agreements — all from one centralised place. No more chasing emails or forgetting who said what — it's all documented, connected, and easy to find.

Seamless Client Messaging Through the Portal

Clients can message you directly through their customer portal, keeping communication professional, centralised, and easy to manage. All portal messages are automatically linked to the relevant job or client record, so your team can view and respond without switching systems.

When you reply, messages are delivered straight to the client’s inbox — maintaining a smooth, email-style experience for them while keeping everything organised and logged in CQ. It’s faster, clearer communication without the back-and-forth mess.

Assign and Route Emails to the Right Place — Instantly

When an email comes in, CQ gives you the power to move it exactly where it belongs. Just click to open the routing pop-up and choose whether to assign it to a specific lead, job, client, or supplier.

Once assigned, the email becomes part of that record’s full communication trail — so your team has the full context at a glance. No forwarding, no lost threads, and no confusion. It’s a faster, smarter way to keep your inbox clean and your system organised.

One Connected System for Every Conversation

With CQ’s centralised communication tools, every message, email, note, and update is right where it should be — linked to the right lead, job, client, or supplier. No more scattered inboxes, missed details, or disconnected systems.

Whether you’re managing internal teams or external relationships, CQ helps you stay organised, responsive, and fully in control — all from one platform.

Ready to simplify your communication and stay on top of every detail?
Book a free demo and see CQ’s communication tools in action.

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Frequently Asked Questions

What is CQ's Centralised Communication system?

CQ's Centralised Communication system brings all your business communications—messages, emails, and action logs—into one platform, linked to leads, jobs, clients, and suppliers. This ensures nothing is lost or siloed, providing a complete communication trail.

How does CQ improve team communication?

CQ includes a built-in team chat for real-time messaging, allowing direct messages or group chats for teams and projects. This keeps your entire workforce connected, whether in the office or on-site, without needing third-party apps.

Can I track communication with leads from the first contact?

Yes, CQ provides a dedicated communication timeline for every lead. You can log emails, calls, meetings, and notes directly on the lead profile, ensuring your team has a full picture from day one and no follow-ups are missed.

How does CQ manage communication related to specific jobs?

Each job in CQ has its own dedicated communication history. All emails, calls, internal notes, site visits, and meetings are logged and tied directly to the job, providing instant context and a complete audit trail for everyone involved.

Is it possible to manage supplier communications within CQ?

Absolutely. CQ allows you to log calls, emails, and notes directly within supplier records, providing a full history of interactions, including which jobs they relate to. This helps you stay on top of queries, delivery updates, and agreements.

How does the client portal integrate with communication?

Clients can message you directly through their customer portal. These messages are automatically linked to the relevant job or client record in CQ, allowing your team to view and respond without switching systems. Replies are delivered straight to the client’s inbox.

Can incoming emails be routed to specific records?

Yes, CQ allows you to assign incoming emails to specific leads, jobs, clients, or suppliers with a single click using a routing pop-up. Once assigned, the email becomes part of that record's communication trail, ensuring full context.

What types of communication are centralized in CQ?

CQ centralizes all types of communication, including internal team messages, emails (both incoming and outgoing), phone call logs, meeting notes, and action logs, linking them to the relevant business entities.

How does CQ prevent communication from being scattered or lost?

By linking every message, email, note, and update directly to the relevant lead, job, client, or supplier, CQ eliminates scattered inboxes and disconnected systems. This ensures all information is organized, responsive, and easily accessible from one platform.

Is CQ's communication system suitable for both internal and external relationships?

Yes, CQ is designed to manage both internal team communication and external relationships with clients and suppliers, helping you stay organized, responsive, and in control across all aspects of your business operations.

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What our clients say

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CQ has made one of the biggest differences to our business that I can think of. Pulling together every department and creating the ability to manage every area of our business from one place.

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This is simply the best software, its an absolute must if you want to grow your business and take it to another level

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Since using CQ we have freed up so much extra time for the business and has made us so much more organised and productive.

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We've been using CQ for some time now and it has totally transformed our business, from quotation to management it has everything we had been crying out for.

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If you're seeking a comprehensive solution to streamline your operations, enhance inter-departmental communication, and drive business growth, look no further. CQ is the all-in-one business management software designed specifically for large businesses. Start your journey towards increased efficiency and profitability today. Click the button below to book a FREE DEMO or contact our team on 0204 548 4000.

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